Predictable Monthly IT Costs. No Surprise Bills.
IT support and managed IT services for small businesses in Edmonton. Your price is based on your devices, office setup, and support needs. We show you what’s included and confirm your full monthly cost before you start.
Device support and office services make up your monthly total. Agreed onsite visits are covered by that total. We confirm all charges before you start. Prices are in CAD, before GST.
Essential
For small teams
Reliable IT support for small teams who want the basics done right.
- 24/7 device and network monitoring
- Business-hours remote helpdesk and ticketing
- Next-gen antivirus / EDR on every device
- Weekly patching (Windows and apps)
- Automated computer tune-ups
- Monthly service report
Ideal for:
- Budget-minded teams
- Basic IT needs covered
Professional
For growing businesses
Managed IT support for businesses that need stronger security and help with day-to-day IT.
- Everything in Essential
- 24/7 remote support for critical issues, with a 1-hour response target
- Email security and user awareness training
- Microsoft 365 backup
- Privacy & compliance support (HIA, PIPA, PIPEDA)
- Monthly service report and quarterly IT review
- Onsite support included in your monthly office fee
Ideal for:
- Teams that need faster help
- Clinics and firms with security needs
Enterprise
For established and regulated orgs
Strategic IT and security for larger and regulated teams that need a true partner.
- Everything in Professional
- Priority response and escalation
- Dedicated account manager
- vCIO planning and IT roadmap
- Advanced threat monitoring / SIEM
- Privacy & compliance support (HIA, PIPA, PIPEDA)
- Annual security review and penetration testing
- Monthly leadership reviews
Ideal for:
- Regulated fields (health, legal)
- Teams that need IT strategy
What Costs Extra?
Microsoft 365 licenses and some site services have a separate charge. Setup and larger projects have a flat one time fee quoted after we review your setup. We show you all charges before work starts.
- Microsoft 365 licenses
- Firewall management, Infrastructure management and Ticketing system: quoted separately per site
- New hardware, including firewalls, and firewall security subscriptions: quoted separately
- Additional backup for computers, servers, NAS, and storage beyond your plan: quoted separately
- Privacy Impact Assessment (PIA) technical support: quoted separately
- Setup, onboarding, migrations , large projects: Flat one time fee quoted after we review your setup
Compare Plans
| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
| 24/7 System Monitoring | Alerts logged for business-hours review | ||
| Remote Helpdesk Support | Business hours | Business hours + 24/7 critical support | Business hours + 24/7 critical support |
| Endpoint Protection (EDR) | |||
| Patch Management | |||
| Critical Response Target | Next business day | 1 hour | 1 hour + priority escalation |
| Email Security | |||
| Microsoft 365 Backup | Quoted separately | ||
| Security Training | |||
| After-Hours Support | Critical issues only | Critical issues only | |
| Reports & Business Reviews | Monthly report | Monthly report + quarterly review | Monthly report + monthly review + vCIO |
| SIEM / Advanced Threat Detection | |||
| Privacy & Compliance Support (HIA, PIPA, PIPEDA where applicable) | Quoted separately | ||
| Onsite Support in Edmonton | Quoted separately | 1 monthly visit + critical onsite support, included in office fee | 1 monthly visit + critical onsite support, included in office fee |
| Dedicated Account Manager | |||
| Penetration Testing | Annual | ||
| Managed Firewall | Quoted per site | Quoted per site | Quoted per site |
Pricing Questions?
Here are answers to the most common questions about our pricing.
What is the pricing model for managed IT services?
We charge one flat monthly fee. The price is based on how many devices and users we look after. You pay the same amount each month. This makes your IT costs easy to plan. You will not get a surprise bill when something breaks.
How much does managed IT support cost?
Most Edmonton small businesses pay a set monthly fee for each device or user. The price depends on your team size, your security needs, and how fast you need help. Bigger teams and stricter rules cost a little more. The best way to get a real number is a quick chat. We give you a clear monthly estimate first.
What do managed IT services include?
Our plans cover the daily work that keeps your computers safe and running. You get 24/7 monitoring, help desk support, virus and threat protection (EDR), and weekly updates. We also tune up slow computers and send you a monthly report. Higher plans add email security and staff training. Professional and Enterprise office services include one scheduled onsite visit each month plus critical onsite support in Edmonton.
How much does an IT plan cost for a business in Canada?
It changes a lot from one business to the next. A small office pays less than a busy clinic with strict privacy rules. Your price depends on your devices, your users, and your industry. Alberta health and legal firms often need extra security, so they pay a bit more. We build the plan around what you really need.
How does an MSP make money?
An MSP is a managed service provider. We charge a monthly fee to look after your IT. We make money by keeping your systems healthy, not by waiting for them to break. When your tech runs well, you stay a happy client. That is why we work to stop problems before they start.
What costs extra?
Your monthly plan covers support and protection. Microsoft 365 licenses, site services like firewall and infrastructure management, extra backup, and PIA technical support cost extra. Setup, onboarding, migrations, and large projects have a flat one time fee quoted after we review your setup. We show you the cost before work starts.
How does setup and onboarding work?
Some new clients need a one time setup before monthly support starts. First we look at your devices, users, Microsoft 365, security, and network. Then we give you a clear setup quote. You see the full cost before any work begins.
Can you help me choose the right plan?
Yes. If you are not sure which plan fits, we can help. We look at your team, your devices, and how you work. Then we explain the best plan in plain words. There is no pressure and no tech jargon.
Not Sure Which Plan Is Right?
We'll review your devices, security needs, and support level, then explain the right option in plain words.
Answer a few quick questions and we’ll help you understand the right monthly cost.